Refund and Returns

Saaliheen is committed to ensuring customer satisfaction with every purchase. Our transparent refund and returns policy allows you to shop with confidence, knowing that if you’re not completely satisfied with your purchase, you have the option to either receive a full refund or exchange the item within 14 days of purchase. Our hassle-free returns process makes it easy for you to initiate a return or exchange. Simply reach out to our dedicated customer service team, and they will guide you through the process step by step. Whether you’ve changed your mind about a product or encountered an issue with its quality, we’re here to make sure you’re taken care of. We understand that your time is valuable, so we strive to process returns and exchanges swiftly, ensuring you’re not kept waiting. Once your return is received, our team will promptly assess the item and issue your refund or exchange accordingly. We value transparency and integrity in our dealings with customers. That’s why we’ve crafted our refund and returns policy to be clear and straightforward, giving you peace of mind when shopping with us.

OVERVIEW

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

 

SHIPPING RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us through the contact form for questions related to refunds and returns.